1. Introduction
iAutomation respects the privacy of visitors, clients, and people who contact us.
This Privacy Policy explains, in general terms, how iAutomation may collect, use, store, and handle information when someone uses iautomation.app, submits an enquiry or demo request, uses the Client Panel, makes a payment, or otherwise interacts with our services.
We aim to handle personal information responsibly and in accordance with applicable laws of Bangladesh.
2. Information We Collect
Depending on how someone interacts with iAutomation, we may collect information such as:
- name
- email address
- mobile or WhatsApp number
- company or business name
- website address
- service interests
- enquiry subject
- messages and requirements submitted to us
- preferred contact method
- information associated with a client account
- payment or transaction-related information where applicable
- IP address
- browser/device or user-agent information
- referring page
- campaign or UTM information
- other information voluntarily provided to us
3. How We Use Information
We may use information to:
- respond to enquiries
- review demo requests
- communicate about requested services
- provide and manage client access
- deliver agreed services
- manage billing and payments
- maintain service records
- support website and service security
- prevent abuse or misuse
- understand how enquiries reach us
- improve our website, services, and customer experience
- comply with applicable legal obligations
We do not sell personal information as part of our business.
4. Contact and Demo Requests
Information submitted through Contact and Request Demo forms is used primarily to review and respond to the enquiry or requirement.
We may contact the person using the contact details they provide where necessary to respond to or continue the conversation.
5. Client Accounts
Authorized iAutomation clients may receive access to the Client Panel.
Account-related information may be processed as necessary to:
- authenticate users
- provide account functionality
- manage services
- maintain relevant records
- provide support
- protect account and platform security
Users are responsible for keeping their login credentials confidential.
6. Payments
Where iAutomation accepts online payments, payment-related information may be processed to:
- complete transactions
- record payments
- manage billing
- handle applicable payment enquiries
- maintain transaction records
Payments may be processed using third-party payment service providers.
The information handled directly by a payment provider is also subject to that provider's own privacy and security practices.
9. Data Security
iAutomation takes reasonable technical and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based service or method of electronic storage can be guaranteed to be completely secure.
10. Data Retention
We retain information for as long as reasonably necessary for the purposes for which it was collected, for providing or managing services, maintaining appropriate business records, resolving issues, and meeting applicable legal or regulatory requirements.
Information may be deleted or anonymized when it is no longer reasonably required, subject to applicable requirements.
11. Requests About Personal Information
If you have a question or request concerning personal information you have provided to iAutomation, you may contact us using the details below.
We will review appropriate requests in accordance with applicable law and our legitimate record-keeping obligations.
12. Children
iAutomation is a business-focused service and is not intended for children.
We do not knowingly design our services for use by children.
13. Third-Party Links
The website may contain links to external websites or services.
iAutomation is not responsible for the privacy practices or content of third-party websites.
Visitors should review the applicable policies of those services.
14. Changes to This Privacy Policy
This Privacy Policy may be updated when our services, website practices, legal requirements, or operational requirements change.
The updated effective date will be displayed on this page.